Privacy | Xhipping Marketplace

Last updated: 10/13/2026

1. Information We Collect

We collect information you provide directly, including:

Account information (name, email, phone number)
Shipping addresses and contact details
Payment information (processed securely via Stripe)
Shipment details and tracking information
Communication records with our support team

2. How We Use Your Information

We use your information to:

Process and fulfill your shipping orders
Provide tracking updates and notifications
Process payments and maintain your wallet balance
Communicate with you about your account and orders
Improve our services and develop new features
Comply with legal obligations

3. Information Sharing

We share your information with:

Carriers and couriers to fulfill shipments
Payment processors for transaction processing
Service providers who assist our operations
Legal authorities when required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights (GDPR)

Under GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Erase your data ("right to be forgotten")
Restrict processing of your data
Data portability
Object to processing

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Shipping records are retained for 7 years for tax and legal purposes.

7. Contact Us

For privacy-related inquiries, please contact our Data Protection Officer at privacy@xhipping.com.

Privacy Policy